Troubleshooting FAQs for iSteady MT2

If you believe your iSteady MT2 is acting up or not functioning correctly as expected, don't worry, we can begin the troubleshooting first before defining the problem as malfunction or gimbal defectiveness.

Below are some problems and answers to help you figure out what's happening:
 

Questions	Answers for Reference
I have adjusted the balanced of MT2, but it's still not level, you can see it	If your isteady MT2 is still not level after balancing, here are some steps to address the issue: 1. Check the Device Clamping · Ensure that the device (camera, phone, etc.) is securely and correctly clamped. lmproper clamping can cause imbalance. 2. Perform Auto Calibration · Auto calibration can help correct slight deviations. Follow these steps: i. Place the stabilizer on a flat surface using a tripod. ii. Double press the trigger to recenter the stabilizer. iii. Press the M button five times in a row to start auto calibration. You will hear a beep sound. iv. Wait for the second beep, which indicates calibration is complete. The stabilizer will recenter automatically. Note: Do not touch the stabilizer during the calibration process. If calibration fails, the stabilizer will enter standby mode. You can retry the process. 3. Use the sub-menu on MT2 display OR Hohem Joy App to adjust the angle · Open the Hohem Joy App and pair with your phone and check the gimbal parameter settings to adjust the angle for specific axes or long press the M button to enter the OLED submenu "Motor Parameter Settings"-- Single press button A/B, select [Motor Angle Fine-Tune] to adjust the angle
2. It works normally for like 10 minutes, then it beep and there is "overheat" shows on the display	The issue you are experiencing, where the isteady MT2 works normally for about 10 minutes and then beeps with "overheat" displayed on the screen, is likely caused by the motor overheating due to overloading. Possible Causes ·Motor Overload: if the device mounted on the gimbal is not properly balanced, the motors may work harder than necessary, leading to overheating. ·Improper Balancing: An unbalanced setup can strain the motors, causing them to heat up over time. Solutions 1. Check Balancing: * Before powering on the gimbal, ensure the device is properly balanced on the gimbal. This reduces the load on the motors, ·Adjust the position of your device until the gimbal remains stable without motor assistance. 2.Avoid Overloading: · Ensure the weight of the mounted device is within the supported range of the isteady MT2.  3. Contact Support . if the issue persists even after proper balancing, piease reach out to our after-sales service for further assistance.
3.  What does error03 CODE means?	Generally, the warning error03 means that the gimbal is not in well balanced status or the gimbal motors are not unlocked(there are three locks on the gimbal). Could you please check that or share a short video wtih us to show your mounting steps and the gimbal working status?
4. Can't finish the Inception roatation, looks like the Pan axis is not responding normally?	The pan motor is not well balanced as it can't rotate correctly like it should be. Please refer to this video link below  (skip to 3m :21s) https://www.hohem.com/tutorial/isteady-mt2/EN_US-mt2-mounting-balancing-a-camera When the gimbal is in off status, the pan motor won't swing or move to left or right automatically when you hold the gimbal at 45 degree. Please adjust the pan axis till it is in still status (not moving to left or right on it own) then unlock all motors, and turn the gimbal on. If the issue persists, we were wondering if you are able to join our zoom meeting (timeframe: from Monday to Friday 9:00am - 7:00pm EST).  If so, just let me know your schedule during this timeframe. We will assist you further with the balance and troubleshooting.
5. All the motors on MT2 are not responding, and there is error01 code in the display, what's the problem?	The issue you described, where all motors on the isteady MT2 are not responding and the display shows Error 01, indicates one of the following problems: Error 01 Definition .Cause: This error is defined as a firmware loss or loose connection of internal cables. ·Possible Reason: The firmware might have been lost if the update process was interrupted (e.g, exiting the app during a firmware update). Solutions 1. Reconnect and Update Firmware: . Open the Hohem Joy App and connect your gimbal. ·Attempt to update the firmware again through the app. Follow the on-screen instructions carefully. 2.If Firmware Update Fails: · The issue may require professional inspection. We recommend sending the device back to our service center for further diagnosis and repair. If the problem persists, please don't hesitate to contact our after-sales service for assistance.
6. Gimbal works normally at first but now it can't be powered on even when it's plugged into charger, have tried different cables but to no avail	If the gimbal is not charged regularly, the battery may become slightly over-discharged. Troubleshooting steps: Replace the charging cable or charging head. Connect it to power and charge for a longer period;  If possible, try charging it overnight. Try pressing and holding the power button for 10 seconds to see if the gimbal restarts.  If all these attempts are not helpful, don't worry, contact our service team to claim warranty

You can also find more FAQs about MT2 via our website: https://www.hohem.com/tutorial/isteady-mt2

If you have other questions for MT2, you can submit a request or contact us via [e-mail] directly, our customer support team will be happy to assist!