Defective Product Replacement or Refund Guide

Introduction

Introduction

If you have received a defective product and need a refund or replacement, this guide provides clear steps to help you through the refund or replacement process efficiently. Our goal is to ensure you receive a fully functional product as quickly as possible.

Defective Product Replacement Process

Follow these steps to request a refund or replacement for a defective product:

1. Locate your proof of purchase, such as a receipt or order confirmation email.
2. Document the defect by taking clear photos or videos showing the issue.
3. Contact the customer service of the store where you place the order within the return window, generally it's 30 days.
4. Provide your proof of purchase, product details, and supporting images or videos when requested.
5. Follow the instructions from customer support regarding product return or replacement shipment.
6. Receive your replacement product once the defective item has been processed.

Important Information

Please note the following to ensure a smooth replacement process:

• Replacement requests are only valid within 30 days from purchase or delivery, depending on difference stores or platforms.
• Products must be returned in accordance with related store or platform return policy. For example, if it's from our official online store, here is the return policy for your reference: Hohem Online Store Return Policy
• Defects caused by misuse, accidental damage, or unauthorized repairs may not be eligible for replacement.
• Keep all packaging and accessories as they might be required to process your refund or replacement.

Contact Support

Hohem has official online stores and many authorized resellers worldwide. If you need any help or have questions about refunds or replacements for a defective product, please feel free to contact our official support team, we will always try our best to help.

Thank you for choosing us. We are committed to resolving your issue promptly and ensuring your satisfaction.